Warranty

We care about our products and naturally strive to deliver them to you in top condition. However, it occasionally happens that an order is damaged during transport or that something else occurs that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that arises within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is at least two months. Under certain circumstances, a longer period than two months may also be acceptable.

If you contact us in a timely manner, we will arrange for a free repair or replacement.

Complaints

It's possible that things don't always go as planned. We encourage you to first make your complaints known to us by emailing info@shonarpets.com. Since February 15, 2016, consumers in the EU have also been able to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to lodge your complaint via the platform of the European Union.